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Below you will find what some of our customers say about our dealership.
To add a testimonial of your own, submit it on the Customer Survey page. | |
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"Grate place to go for parts and just hang out. The service department is #1. "
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| By: Jeff Burbank,WA |
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"Great job on my wife's bike we love you guys! You rock! No one will touch our bikes but you!"
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| By: garland newport,WA |
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"Your staff and facility are all rated and 5 STAR dealership in my book Thanks for the GREAT service and friendship you showed me in 2009 Looking forward to seeing you all in 2010 "
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| By: Bill Rice,WA |
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"I bought my first Harley Bike and everyone at Lone Wolf HD was great to work with. I highly recommend this store."
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| By: Richard Spokane,WA |
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"I came in from out of town, I though I had a oil leak. The person in service came right out and checked my bike. It was not my bike. I was very inpressed with the way he handle me when I needed someone to look at my bike. These things you never forget. When I was shopping for other stuff the girls were very helpful. Thank you again for the wonderful staff. We will be back."
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| By: Melody Walla Walla,WA |
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"Love you guys, we had a good time joking with all of you and you made our huge purchase very fun. looking forward to seeing more of all of you."
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| By: Troy and Cindy Spokane,WA |
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"Hi my name is Peter. These are some important comments that I'd like to convey. With the purchase of my very first Harley Davidson I just want to say that H-D finally got it exactly right with the development of the V-Rod/Night Rod Special, the most fantastic motorcycle that I have ever driven. I've never had a bike that when driving it I don't want to get off of it. It is the most comfortable bike I have ever sat it. The difference between this particular motorcycle and a Japanese motorcycle is this one you fit in like a glove. A Japanese one you sit on top of like a loaf of bread. I am just totally amazed and surprised that they developed this motorcycle so skillfully, correctly and comfortably. So I feel that if I was to purchase this all over again, I would do it in a heart beat with zero regrets. And after riding this bike for one week my Honda 900F '82 feels like a Japanese minibike and I really don't want my Honda anymore.. period. I am just completely happy, like a 6 year old boy on Christmas morning. I've never felt this good about any other bike. So you guys, at Lone Wolf H-D fulfilled my dream of finally getting the bike that fits me perfectly. And I very strongly urge anybody considering to buy a V-Rod to test drive the Night Rod Special before you buy any other bike. You won't be sorry, I guarantee it. I have zero complaints about this bike.
The owners, service manager and account manager were extremely helpful and not one bit pushy. They made me feel like I was their son. So, before you make a purchase at any other dealer call Lone Wolf H-D in Coeur 'd Alene, Idaho. I live in Seattle, Washington and price-wise they blew everyone else out of the water including Portland, Oregon. So I'm very glad that I called them before I made the wrong purchase here in Seattle.
So you guys at Lone Wolf, I just want to give you a very very deeply heartfelt 'Thank you'.
You're friend and customer for life,
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| By: Peter Seattle,WA |
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"This store is great......."
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| By: Nikki Spokane,WA |
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"I was in your store to buy some clothes while on vacation Nicole was so nice and helpfull it was amazing that people are so nice. I had to come in and buy one more shirt before heading home next time i stop in will be on my bike hopefully.
Please relay that her curtesy and friendly outlook will sell lots and keep people comming back. Everyone i glanced at had a smile thats a nice atmosphere to buy in . Thanks again. Mark Hesselgrave "
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| By: Mark Coupeville ,WA |
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"Want to Thank your Service dept for the work they did on my Sportster. Dave,Lori,and the rest of the crew went out of thier way to explore every possibility instead of throwing parts at it and see what happens. The extra care they took with the ignition problem and carb work have the bike running better than ever. Again many thanks for a job well done Lone Wolf is now my Harley dealer and I tell all my friends to see you for the best service and friendliest people"
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| By: Anonymous Liberty Lake,WA |
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"My wife made a purchase at your store this last weekend. The staff were very friendly and helpful during our visit. It was nice to see a fully stocked dealer. Your parts manager made it a point to walk up to me and introduce himself and shake my hand. Great shop, great people, ......we will be back. "
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| By: Brannon Moscow,ID |
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"I can only give 5 stars? That was definitely a 10 star experience! I'd been riding my husband's "hand-me-down" Sportster, and while he'd done every possible adjustment (I’m 5'0 tall), it was just not right for me. I walked into Lone Wolf with him and he pretty much said, 'You're on your own, I don't want to pick out a bike for you, I want it to be everything you want it to be.'
Each and every person at Lone Wolf had a hand in helping me decide on the bike for me that day. With no help from my husband (Thank you so much for standing back and letting me do this on my own, Darin) it was up the Lone Wolf family to explain all I needed to know in order to buy the right bike for me, and their patience, kindness and knowledge was so wonderful and helpful. I never felt like a woman buying a bike, I felt like a rider buying a bike, and any woman out there knows exactly what that means :)
I did learn a lot just from the experience of buying the bike and when I took my first ride on my beautiful Fat Boy I thought of each one of those Lone Wolf people and couldn’t wait to thank them again when I was back in the store - they had helped me decide on a bike that really is the perfect ride for me. Thanks to everyone there again and again, I love my bike!
Angie
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| By: Angie Spokane,WA |
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"I HAVE to do this....I want to thank Greg, Beth, Bill, Dave Jess, Pat and Cheryl. Thank you does not seem to be enough.
We bought a 09 Roadglide on Saturday. The way you treated us was tremendous. It is very refreshing to be treated like family, and it is nice to know that customer satisfaction is not a thing of the past.
From the moment we walked in the door (even before) we were welcomed by everyone we met.
I hope you are proud of your team and realize what a treasure you have with your dealership family.
This is our 4th new Harley-Davidson since 2003, the 5th our family has bought. Our son will be visiting you in the next couple weeks to purchase his Fat Bob, we think you are the greatest.
I have to relate this too, Dave and Greg did the best job of anyone I have delt EVER with going over every feature on our new Road Glide.
We will be back whenever we want to buy again.
And I just added your dealership as my preferred place to buy parts online.
You made the nearly 200 mile trip worth ever minute!
Thanks Jeff and Kristi"
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| By: Jeff West Richland ,WA |
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"Awesome dealership. Friendly and personable. We appreciate all you have done to help us onto our new ride."
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| By: Kevin Spirit Lake,ID |
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"I have shopped at L/W for the last year and was finally able to buy a Dyna from them, had a great experience, the entire staff is just the best, and I have always enjoyed going to Lonewolf HD! I will tell all my friends and family, this IS the harley shop to go to, I am glad I did, Pete, Bill, Big Al, Mr and Mrs Ernst, all treated me like a king, and I couldn't be happier with my Dyna or the service, these great people are like friends and family, Pete, THANKS buddy! And Bill, thank you too! You guys rock! Lets go ride!
Your Buddy
Dean
ps Candace, you and the girls are great too! Thanks for putting up with us!"
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| By: Dean Spokane,WA |
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"I can't say enough good things about this dealership. From the moment you walk in, you feel welcome and everyone is extremely friendly and gives great customer service. Everyone introduces themselves so you know who you are dealing with and they go out of their way to make sure you are satisfied with any item you purchase. They make you feel like family. My wife and I are extremely pleased with our whole experience of purchasing our bike. It was pleasant from the first moment until we walked out the door as new owners. Also, I was impressed with how the service manager goes over all the details of the operation of the bike. The delivery of the bike to my home was fast (same day) and friendly! It's definitely where you want to go! Lone Wolf is tops!"
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| By: Wayne Medical Lake,WA |
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"From the moment I, as a customer, came thru the door, I felt welcome and at ease. My wife and I were greeted and within a short time had met the entire family at Lone Wolf. You are all great people and truly have a warm and sucessful business atmosphere. We love to come over to just say Hi. Thanks so much for being there for us. "
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| By: max spokane,WA |
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"Rich and the parts team are awesome!
Thank you for all the help!
Steve"
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| By: Steve Libery Lake,WA |
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"Like many people, my wife and I did some shopping for a new RKC. We stopped into Lone Wolf, met Bill and we were introduced to Beth. Both were very friendly and got to know what we wanted. A few weeks later we came back and order'd our new bike. at that time I was introduced to a few more employies, Rich in parts and Dave in service. Later when our RKC came in, I was invited into the shop to meet the crew and watch as they unvailed our new bike from the crate. Each time we have came back to this dealership, it is like a family reunion, this dealer and thier employies are all great. Thank you"
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| By: JOEL SPOKANE,WA |
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"Purchasing my new Harley at this dealership was and is an unbelieveably wonderful experience. Your dealership is new and a couple of your employees need a little more experience, but they, along with everyone else, are friendly and enthusiastic. It's hard to believe we're in a recession when you look at all the activity and sold signs on the bikes at your dealership. I don't know how your going to keep up with the demand. Good luck.
Richard Rohweder "
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| By: Richard Rathdrum,ID |
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"I would like to say that after buying 2 harleys from the Ernst family what a great place this is to do business. Cheryl in finance is so helpful in getting on on the seat of your new bike. Beth, Greg, Bill and Dave are great people in helping you select the perfect Harley. My wife loves the ladies that help her buy all the leather a person can possibly wear and then some!!! I can't wait for some nice weather so we can all get out and ride. Again, thanks to all of you at Lone Wolf!!! I'm jealous that i don't have a job there."
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| By: Bob Coeur d' Alene,ID |
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"From the moment i fell in love with my bike to driving her home was a first class experience. My parents were hog riders in the 50's and there is no mistaking why these works of art are still here today(bikes that is)! I encourage anyone balking at taking on a riding adventure to just do it!!! You only live once! Alex"
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| By: alischia kootenai,ID |
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"Beth is the BOMB !! I am proud to be called a "Doll" by her. This dealership is a destination for me and love to hug my girls. Thanks Beth and Gregg for comming here to do buisness."
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| By: Lee spirit lake,IA |
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"I have been to many Harley dealerships & this one is awesome!!! The people that work here are the the best, they make you feel like part of their family. The place is clean, fun & always entertaining! Of course has a great display of bikes & Harley Clothes! I am so glad you made it to Coeur D'alene Idaho!!! You guys Rock!!!!!! The owners are 2 of the nicest, genuine people out there :)"
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| By: SARA RATHDRUM,ID |
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"Thanks Greg, Beth, and Bill for a giving me a great experience buying my Ultra Classic. You truly do treat people like family. Beth is the family mom. I have purchased numerous motorcycles and dread going through the hassle. Buying at Lone Wolf was a great experience.
Jim - Hayden, Idaho "
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| By: Jim Hayden,ID |
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"I turned 40 recently and a new Harley was really the only present I wanted. When I saw that a new HD dealership was finally coming to the town that I was born and raised in I knew that the fates were aligning for me to buy my first brand new Harley Davidson off a showroom floor. I didn't have much doubt as to who I was going to buy from, but when the doors to Lone Wolf finally opened and I met the Ernst family in person, any question that did exist was instantly answered. From start to finish I think I worked with each member of the family in one capacity or another and each one was genuine, knowledgeable, and respectful in every way. Buying a new bike should be a FUN experience first and foremost and Lone Wolf and the Ernst's really put a smile on face. I love my 2009 Road Glide and to prove it you can see me out riding it just about any day there isn't snow on the ground! THANKS Lone Wolf!"
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| By: Curtis Post Falls,ID |
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"VERY PERSONABLE. OWNERS AND EMPLOYEES. BROUGHT MY "SPECIAL NEEDS" SON WITH ME TO PURCHASE A NEWER HARLEY. HIS EXPERIENCE WITH THE OWNERS AND EMPLOYEES WAS VERY MEMORABLE, SOMETHING HE ENJOYED VERY MUCH, AND WILL ALWAYS REMEMBER THE SPECIAL ATTENTION HE RECEIVED, AS WILL I. THANK YOU VERY MUCH. HAVE RETURNED FOR EVENTS, ETC., SINCE. EACH AND EVERY VISIT, I MEET WITH FRIENDLY STAFF, HAVE A GREAT TIME. FUTURE PURCHASES WILL BE WITH LONEWOLF. THANKS."
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| By: Robert (Bob) Odessa,WA |
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"My experience at Lone Wolf was amazing. This was my first Harley Davidson, a 2009 Nightster, and I will recommend to any one looking for a Harley to check this dealership out. They were the best price that I found in the Northwest. The sales environment was very pleasing and the salesperson "Bill" put me and my family at ease. The facility is clean, professional and all about getting people invovled with the "Harley Davidson Family". "
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| By: Jeremy Troy,MT |
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"My girlfriend never enjoyed going to the Harley shop, untill now. Beth see's her and talk's to her like they have known each other forever. Now she can't wait to go. THANKS BETH!!"
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| By: Dennis ,XX |
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"My Wife, and I really enjoy your dealership, all of your staff are just the greatest and your inventory is always well stocked. I am always treated like a King at your store, we really appreciated the calendar, and the Christmas card was very nice and personal! My friend and I always have fun with your staff, and Bill, Candace, Sister Beth, and the tall gentleman in parts are always very helpful. Thank all of you for all of your help, we'll see you soon, happy new Years and have a great 2010!"
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| By: Dean Spokane,WA |
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"The greatest place to buy your Harley"
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| By: Steve Post Falls,ID |
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"From the very first moment that I walked through Lone Wolf's front doors I have felt like I was family. The entire staff are so friendly and helpful. They all go the extra mile to make sure that your experience at Lone Wolf is the best that it could be. Thank you for all that you do."
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| By: Teri Spokane,WA |
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