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Below you will find what some of our customers say about our dealership.
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"I came in for oil etc. and you treated me like I was a long time customer, very helpful in getting me what I needed, will be back."
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By: Bill Coeur d'Alene, ID
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"wonderful,its nice to do business with such a good core of people,not many business can do what you do! AL SORENSEN"
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By: al prosser, WA
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"for going on vacation and walking away with a new bike wasn't the idea. was really glad to have traded at Lone wolf, very friendly curtious staff, and made the process fairly simple on trade-in. made me and my girlfriend feel like part of the family. must say if and when ready to get another bike we will make that trip to Lone wolf.at least 95% sure we will."
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By: Ron fayetteville, NC
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"The purchase of my second Harley (2010 Trike) was a wonderful experience this time. Two years ago, when buying my first Harley from another dealer in Spokane was horrifying experience. This time, all of the staff that assisted in the sale was wonderful. I would like to thank Ray, Nicole (aka: Nikki), Jessica, Patrick, and Ricky (in service) they were all very helpful. One of the best things was Ricky from service department going over the bike that was never done at the other dealership, learned a lot from Ricky. Both my wife and I would like to thank all of you for the sale on July 3, 2010. However, with all these great accolades I later had problems with the service department in scheduling my 1,000 mile service which was three weeks later. These problems were worked out and I truly believe that LoneWolf Harley-Davidson is just over whelmed as the only dealer in the in this area and service department will get the bugs worked out. Keep up the good work and we will see you on the road. LoneWolf Harley-Davidson is my only Harley dealer."
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By: Richard Medical Lake, WA
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"Lone Wolf shows what customer service really means. Although there were a few glitches in the purchasing experience. Beth stepped up and made sure everything was done to my satisfaction, even buying lunch. Lone Wolf has my business and I will make sure to let everyone I come in contact with that they are the dealer to buy from. GREAT JOB!!!"
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By: Rick Clarkston, WA
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"It was a great experience with the Dealership and their staff. Outstanding service. **** stars"
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By: Eric Spokane, WA
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"I just bought the 2010 FLHTK from Lone Wolf HD, and it was a very enjoyable experience. They were extremely helpful and patient. As a whole, it really was a pleasant experience.
And to top it all off, they gave me a very fair price on my trade in, and got my new bike into the shop asap to get the engine work done that I requested so that they could get my new bike out to me in as timely a manner as was possible. I would not hesitate to buy my next bike from them, ( and will when the time comes) and would highly recommend them to all who are looking to buy. You won't be dissapointed.
The sales and financing staff was awesome, as was the service and parts department.
Jerry"
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By: Jerry Richland , WA
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"I wanted to say thank you to everyone that helped get me back on the rode-Dawn, Laurie, Drew and those that cleaned my dirty bike. I was traveling in Canada and noticed my back tire was going to need changing-I had a flat spot. I called your store and Dawn was able to order my odd ball size tire-THANK YOU. I then scheduled a time to get my tire put on. I spoke with Laurie and at first she said they would not be able to put my tire on for a week. I told her I was traveling and I needed it sooner. She asked where I was and what I was doing. I told her in Canada and on my way back to Nevada. Laurie told me she could work me in-THANK YOU! She did work me in and I was on the rode by 2:30 p.m. My bike was filthy from traveling and the young men did great cleaning it-THANK YOU! Drew was helpful in letting me know my bike was ready to go. THANK YOU, again for the great customer service. I did not feel I was a bother, instead I felt as if everyone at the shop cared:) An extremley statisfied customer, Lynette Vega"
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By: Lynette Spring Creek, NV
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"Wow!! What a awesome Dealership.. Where do i began.. lets start with Pete, out of three HD dealerships i called about a bike purchase that would take place with in approx. 30 days Pete was the only one that called me back and showed any kind of interest knowing the bike purchase was a ways off. Little did he know about five months would go by before i could make my purchase. Bottom line Pete never gave up on me. When that day finally arrived i was still undecided what bike i would buy, the 2010 flhtk or 2008 cvo flhtcuse3. The cvo was the owners bike, i remembered seeing it the year before, what a beautiful bike, how could i go wrong with that one. Finally the deal was made the cvo hands down!!!!! and the best buying experience ever was made. My wife and i met many of the LONEWOLF team and it's true, it is simply the friendliest family oriented HD dealership ever and i do mean ever!! Greg and Beth Ernst know the value of happy and satisfied customers.. My fun meter was pegged and it all started by someone showing interest in me, thanks Pete. I felt a little guilty taking Greg's 2008 cvo, but it went away Quickly!! Again thanks to Pete,Greg,Beth,Dave i know I'm leaving some out. What ever you guys do, don't stop doing what you guys do best. Thank you Craig & Aunita "
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By: Craig Tonasket, WA
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"Lone Wolf staff are knowledgable and make you feel at home. They strive for excellance and it shows! I would highly recommend this business to anyone. The service department "Chris" and sales "Holly" along with many others made it all work for me!
Thanks so much!
Fred"
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By: Fred Troy, ID
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"We recently purchased a 2010 Electra Glide Ultra and it was a great experience from start to finish.
I have to say that it is great to see the owners take such an active role in their business. They are genuinely friendly and helpful and they have modeled these attributes to all of their employees.
I believe that the Inland Northwest is lucky to have such a great Harley dealership!"
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By: Brad and Valorie Deer Park, WA
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"AS A NEW FAMILY MEMBER OF LONE WOLF H-D IM PROUD TO SAY I PURCHASED MY 2010 FLSTC SOFTAIL HERITAGE .
I'M PLEASED TO SEE YOUVE GONE AND TOOK THE EXTRA STEPS TO MAKE ONE FEEL WELCOME. I APPRECIATE THE PHOTO BOOK GREATLY . "
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By: MAX GRANDVIEW, WA
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"Just got back to Alberta with a slightly used 09 FXDFSE from Lone Wolf HD. This was without a doubt, the best experience in regards to a purchase ( cars, trucks, boats and bikes ) that I have ever had.
Greg and Beth Ernst have assembled a team that are cordial, sincere and very professional. Every team member that I encountered from the detailing lads to the owner had congratulated me on my purchase, totally awesome!!
My special thanks to Jessica for pulling this whole deal together, getting all the paper work to me for signitures, faxing the required documents to the US Customs folks, HD Recall Notice to RIV in Canada. Her hard work sure helped speed up the process of exporting my bike.
Thanks to Pete, Dave, Tess, Jess, George, Greg & the rest of the team for this great experience."
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By: Tony Red Deer, AB
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"Just picked up my new 2010 Dyna Glide over the weekend and I have to say outstanding job to everyone at Lone Wolf, you guys made everything go very smooth and you all treated my wife and I like we were family. Thanks again and I will definetly refer you to anyone I know that is thinking of purchasing a new bike."
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By: Wes Dayton, WA
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By: Robert coeur d alene, ID
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"From the very day we went into your Harley dealership we felt very comfortable. No pressure and every question we had was quickly answered and any information needed was gathered. Everyone was very warm and helpful like a second family.
The respect level with customers and employees is a breath of fresh air. I look forward to purchasing my Harley in Dec. 2011 so I can ride along with my husband and the other riders and the HOG/LOH chapters."
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By: Jodie Spokane, WA
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"My '93 Heritage had been running so poorly for the last two years I felt like running it off a cliff. Other shops couldn't seem to resolve the problem.
With one trip to your service department, Rick walked me through everything he did to resolve the bike's problems, the bike is getting down the road beautifully! From the moment I walked into your service department, received phone calls to let me know the bike's status, and picked up the bike to ride it home, I had nothing but a professional and personable experience from everyone I dealt with.
Thank you very much!
PS- I'm not looking for a cliff anymore.
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By: Chris Spokane, WA
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"Awesome. No pressure and all pleasure. "
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By: Connie Medical Lake, WA
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"I have owned many motorcycles in my 53 years of life, several used and now with my most recent purchase at Lone Wolf, my 2010 FXDC Super Glide Custom, 3 new. This is my first Harley Davidson, and the absolute best buying experience I have ever experienced of a major purchase, bar none! From the first impression of walking into your business, to the delivery of my new Harley, your establishment is outstanding! Thank you to everyone who had a part in this transaction. I'd especially like to thank Beth for her kindness and open and friendly personality. She made me feel more like a friend rather than just a customer. I highly recommend to anyone thinking of purchasing a motorcycle, new or used to shop here. I have already recommended Lone Wolf to my friends. Thank you again, I'm sure I will be visiting often now that I am a part of the Lone Wolf Family!!
Rick Ziehnert - Mead, WA"
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By: Rick Mead, WA
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"My parents just bought me a 2010 Sportster 1200c for graduation! Lone Wolf made this experience unforgetable, I will never forget it. It was amazing to see how many people were involved when they brought the bike out, I think the entire staff was around which made the moment very special. Thank you to Beth, Bill, Dave, Patrick, Laurie, and all the department ladies for your help, I look forward to seeing you all again!"
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By: Damon Deer Park, WA
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"I really enjoyed shopping @ lone wolf. Everyone is very helpful and curtious. It takes a hour for me to get there, and it is worth it! Even with your wife in the car bitching at you."
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By: Anonymous Fairchild AFB, WA
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"In a brief: 500K miles on Moto Guzzi since 1990 touring America. Converted my wife from Harley to Moto Guzzi in 1995. Since then we toured 300K miles plus together on solo Guzzi's, and in Feb. 2010 my wife and Lone Wolf converted me from Moto Guzzi to Harley when we both purchased a 2009 FLHTP looking forward to adventure and riding 1000+ miles in FEBRUARY! A first for here in early riding, and a happy rider for the next 500K miles touring America! Must say with gratitude to the entire Lone Wolf staff, you rock! Our Electra Glide Police's Rocks! Crow is a new and special entree served on my plate:)
Ride always, ride far.
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By: Ron Bayview, ID
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"Grate place to go for parts and just hang out. The service department is #1. "
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By: Jeff Burbank, WA
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"Great job on my wife's bike we love you guys! You rock! No one will touch our bikes but you!"
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By: garland newport, WA
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"Your staff and facility are all rated and 5 STAR dealership in my book Thanks for the GREAT service and friendship you showed me in 2009 Looking forward to seeing you all in 2010 "
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By: Bill Rice, WA
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"I bought my first Harley Bike and everyone at Lone Wolf HD was great to work with. I highly recommend this store."
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By: Richard Spokane, WA
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"I came in from out of town, I though I had a oil leak. The person in service came right out and checked my bike. It was not my bike. I was very inpressed with the way he handle me when I needed someone to look at my bike. These things you never forget. When I was shopping for other stuff the girls were very helpful. Thank you again for the wonderful staff. We will be back."
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By: Melody Walla Walla, WA
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"Love you guys, we had a good time joking with all of you and you made our huge purchase very fun. looking forward to seeing more of all of you."
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By: Troy and Cindy Spokane, WA
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"Hi my name is Peter. These are some important comments that I'd like to convey. With the purchase of my very first Harley Davidson I just want to say that H-D finally got it exactly right with the development of the V-Rod/Night Rod Special, the most fantastic motorcycle that I have ever driven. I've never had a bike that when driving it I don't want to get off of it. It is the most comfortable bike I have ever sat it. The difference between this particular motorcycle and a Japanese motorcycle is this one you fit in like a glove. A Japanese one you sit on top of like a loaf of bread. I am just totally amazed and surprised that they developed this motorcycle so skillfully, correctly and comfortably. So I feel that if I was to purchase this all over again, I would do it in a heart beat with zero regrets. And after riding this bike for one week my Honda 900F '82 feels like a Japanese minibike and I really don't want my Honda anymore.. period. I am just completely happy, like a 6 year old boy on Christmas morning. I've never felt this good about any other bike. So you guys, at Lone Wolf H-D fulfilled my dream of finally getting the bike that fits me perfectly. And I very strongly urge anybody considering to buy a V-Rod to test drive the Night Rod Special before you buy any other bike. You won't be sorry, I guarantee it. I have zero complaints about this bike.
The owners, service manager and account manager were extremely helpful and not one bit pushy. They made me feel like I was their son. So, before you make a purchase at any other dealer call Lone Wolf H-D in Coeur 'd Alene, Idaho. I live in Seattle, Washington and price-wise they blew everyone else out of the water including Portland, Oregon. So I'm very glad that I called them before I made the wrong purchase here in Seattle.
So you guys at Lone Wolf, I just want to give you a very very deeply heartfelt 'Thank you'.
You're friend and customer for life,
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By: Peter Seattle, WA
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"This store is great......."
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By: Nikki Spokane, WA
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"I was in your store to buy some clothes while on vacation Nicole was so nice and helpfull it was amazing that people are so nice. I had to come in and buy one more shirt before heading home next time i stop in will be on my bike hopefully.
Please relay that her curtesy and friendly outlook will sell lots and keep people comming back. Everyone i glanced at had a smile thats a nice atmosphere to buy in . Thanks again. Mark Hesselgrave "
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By: Mark Coupeville , WA
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"Want to Thank your Service dept for the work they did on my Sportster. Dave,Lori,and the rest of the crew went out of thier way to explore every possibility instead of throwing parts at it and see what happens. The extra care they took with the ignition problem and carb work have the bike running better than ever. Again many thanks for a job well done Lone Wolf is now my Harley dealer and I tell all my friends to see you for the best service and friendliest people"
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By: Anonymous Liberty Lake, WA
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"My wife made a purchase at your store this last weekend. The staff were very friendly and helpful during our visit. It was nice to see a fully stocked dealer. Your parts manager made it a point to walk up to me and introduce himself and shake my hand. Great shop, great people, ......we will be back. "
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By: Brannon Moscow, ID
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"I can only give 5 stars? That was definitely a 10 star experience! I'd been riding my husband's "hand-me-down" Sportster, and while he'd done every possible adjustment (I’m 5'0 tall), it was just not right for me. I walked into Lone Wolf with him and he pretty much said, 'You're on your own, I don't want to pick out a bike for you, I want it to be everything you want it to be.'
Each and every person at Lone Wolf had a hand in helping me decide on the bike for me that day. With no help from my husband (Thank you so much for standing back and letting me do this on my own, Darin) it was up the Lone Wolf family to explain all I needed to know in order to buy the right bike for me, and their patience, kindness and knowledge was so wonderful and helpful. I never felt like a woman buying a bike, I felt like a rider buying a bike, and any woman out there knows exactly what that means :)
I did learn a lot just from the experience of buying the bike and when I took my first ride on my beautiful Fat Boy I thought of each one of those Lone Wolf people and couldn’t wait to thank them again when I was back in the store - they had helped me decide on a bike that really is the perfect ride for me. Thanks to everyone there again and again, I love my bike!
Angie
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By: Angie Spokane, WA
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"I HAVE to do this....I want to thank Greg, Beth, Bill, Dave Jess, Pat and Cheryl. Thank you does not seem to be enough.
We bought a 09 Roadglide on Saturday. The way you treated us was tremendous. It is very refreshing to be treated like family, and it is nice to know that customer satisfaction is not a thing of the past.
From the moment we walked in the door (even before) we were welcomed by everyone we met.
I hope you are proud of your team and realize what a treasure you have with your dealership family.
This is our 4th new Harley-Davidson since 2003, the 5th our family has bought. Our son will be visiting you in the next couple weeks to purchase his Fat Bob, we think you are the greatest.
I have to relate this too, Dave and Greg did the best job of anyone I have delt EVER with going over every feature on our new Road Glide.
We will be back whenever we want to buy again.
And I just added your dealership as my preferred place to buy parts online.
You made the nearly 200 mile trip worth ever minute!
Thanks Jeff and Kristi"
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By: Jeff West Richland , WA
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"Awesome dealership. Friendly and personable. We appreciate all you have done to help us onto our new ride."
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By: Kevin Spirit Lake, ID
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"I have shopped at L/W for the last year and was finally able to buy a Dyna from them, had a great experience, the entire staff is just the best, and I have always enjoyed going to Lonewolf HD! I will tell all my friends and family, this IS the harley shop to go to, I am glad I did, Pete, Bill, Big Al, Mr and Mrs Ernst, all treated me like a king, and I couldn't be happier with my Dyna or the service, these great people are like friends and family, Pete, THANKS buddy! And Bill, thank you too! You guys rock! Lets go ride!
Your Buddy
Dean
ps Candace, you and the girls are great too! Thanks for putting up with us!"
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By: Dean Spokane, WA
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"I can't say enough good things about this dealership. From the moment you walk in, you feel welcome and everyone is extremely friendly and gives great customer service. Everyone introduces themselves so you know who you are dealing with and they go out of their way to make sure you are satisfied with any item you purchase. They make you feel like family. My wife and I are extremely pleased with our whole experience of purchasing our bike. It was pleasant from the first moment until we walked out the door as new owners. Also, I was impressed with how the service manager goes over all the details of the operation of the bike. The delivery of the bike to my home was fast (same day) and friendly! It's definitely where you want to go! Lone Wolf is tops!"
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By: Wayne Medical Lake, WA
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"From the moment I, as a customer, came thru the door, I felt welcome and at ease. My wife and I were greeted and within a short time had met the entire family at Lone Wolf. You are all great people and truly have a warm and sucessful business atmosphere. We love to come over to just say Hi. Thanks so much for being there for us. "
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By: max spokane, WA
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"Rich and the parts team are awesome!
Thank you for all the help!
Steve"
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By: Steve Libery Lake, WA
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"Like many people, my wife and I did some shopping for a new RKC. We stopped into Lone Wolf, met Bill and we were introduced to Beth. Both were very friendly and got to know what we wanted. A few weeks later we came back and order'd our new bike. at that time I was introduced to a few more employies, Rich in parts and Dave in service. Later when our RKC came in, I was invited into the shop to meet the crew and watch as they unvailed our new bike from the crate. Each time we have came back to this dealership, it is like a family reunion, this dealer and thier employies are all great. Thank you"
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By: JOEL SPOKANE, WA
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"Purchasing my new Harley at this dealership was and is an unbelieveably wonderful experience. Your dealership is new and a couple of your employees need a little more experience, but they, along with everyone else, are friendly and enthusiastic. It's hard to believe we're in a recession when you look at all the activity and sold signs on the bikes at your dealership. I don't know how your going to keep up with the demand. Good luck.
Richard Rohweder "
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By: Richard Rathdrum, ID
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"I would like to say that after buying 2 harleys from the Ernst family what a great place this is to do business. Cheryl in finance is so helpful in getting on on the seat of your new bike. Beth, Greg, Bill and Dave are great people in helping you select the perfect Harley. My wife loves the ladies that help her buy all the leather a person can possibly wear and then some!!! I can't wait for some nice weather so we can all get out and ride. Again, thanks to all of you at Lone Wolf!!! I'm jealous that i don't have a job there."
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By: Bob Coeur d' Alene, ID
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"From the moment i fell in love with my bike to driving her home was a first class experience. My parents were hog riders in the 50's and there is no mistaking why these works of art are still here today(bikes that is)! I encourage anyone balking at taking on a riding adventure to just do it!!! You only live once! Alex"
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By: alischia kootenai, ID
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"Beth is the BOMB !! I am proud to be called a "Doll" by her. This dealership is a destination for me and love to hug my girls. Thanks Beth and Gregg for comming here to do buisness."
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By: Lee spirit lake, IA
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"I have been to many Harley dealerships & this one is awesome!!! The people that work here are the the best, they make you feel like part of their family. The place is clean, fun & always entertaining! Of course has a great display of bikes & Harley Clothes! I am so glad you made it to Coeur D'alene Idaho!!! You guys Rock!!!!!! The owners are 2 of the nicest, genuine people out there :)"
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By: SARA RATHDRUM, ID
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"Thanks Greg, Beth, and Bill for a giving me a great experience buying my Ultra Classic. You truly do treat people like family. Beth is the family mom. I have purchased numerous motorcycles and dread going through the hassle. Buying at Lone Wolf was a great experience.
Jim - Hayden, Idaho "
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By: Jim Hayden, ID
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"I turned 40 recently and a new Harley was really the only present I wanted. When I saw that a new HD dealership was finally coming to the town that I was born and raised in I knew that the fates were aligning for me to buy my first brand new Harley Davidson off a showroom floor. I didn't have much doubt as to who I was going to buy from, but when the doors to Lone Wolf finally opened and I met the Ernst family in person, any question that did exist was instantly answered. From start to finish I think I worked with each member of the family in one capacity or another and each one was genuine, knowledgeable, and respectful in every way. Buying a new bike should be a FUN experience first and foremost and Lone Wolf and the Ernst's really put a smile on face. I love my 2009 Road Glide and to prove it you can see me out riding it just about any day there isn't snow on the ground! THANKS Lone Wolf!"
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By: Curtis Post Falls, ID
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"VERY PERSONABLE. OWNERS AND EMPLOYEES. BROUGHT MY "SPECIAL NEEDS" SON WITH ME TO PURCHASE A NEWER HARLEY. HIS EXPERIENCE WITH THE OWNERS AND EMPLOYEES WAS VERY MEMORABLE, SOMETHING HE ENJOYED VERY MUCH, AND WILL ALWAYS REMEMBER THE SPECIAL ATTENTION HE RECEIVED, AS WILL I. THANK YOU VERY MUCH. HAVE RETURNED FOR EVENTS, ETC., SINCE. EACH AND EVERY VISIT, I MEET WITH FRIENDLY STAFF, HAVE A GREAT TIME. FUTURE PURCHASES WILL BE WITH LONEWOLF. THANKS."
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By: Robert (Bob) Odessa, WA
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"My experience at Lone Wolf was amazing. This was my first Harley Davidson, a 2009 Nightster, and I will recommend to any one looking for a Harley to check this dealership out. They were the best price that I found in the Northwest. The sales environment was very pleasing and the salesperson "Bill" put me and my family at ease. The facility is clean, professional and all about getting people invovled with the "Harley Davidson Family". "
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By: Jeremy Troy, MT
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"My girlfriend never enjoyed going to the Harley shop, untill now. Beth see's her and talk's to her like they have known each other forever. Now she can't wait to go. THANKS BETH!!"
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By: Dennis
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"My Wife, and I really enjoy your dealership, all of your staff are just the greatest and your inventory is always well stocked. I am always treated like a King at your store, we really appreciated the calendar, and the Christmas card was very nice and personal! My friend and I always have fun with your staff, and Bill, Candace, Sister Beth, and the tall gentleman in parts are always very helpful. Thank all of you for all of your help, we'll see you soon, happy new Years and have a great 2010!"
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By: Dean Spokane, WA
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"The greatest place to buy your Harley"
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By: Steve Post Falls, ID
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"From the very first moment that I walked through Lone Wolf's front doors I have felt like I was family. The entire staff are so friendly and helpful. They all go the extra mile to make sure that your experience at Lone Wolf is the best that it could be. Thank you for all that you do."
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By: Teri Spokane, WA
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